Terms and Conditions
Clearly Herbal offers the secure and convenient experience of shopping for Clearly Herbal products. We aim to deliver the highest possible level of customer care. The Clearly Herbal website provides a selection of products and services found in your local high street pharmacy but through the Internet. This service lets the customer buy from the comfort of their own home or office.
Clearly Herbal website is provided for your personal use only. Only orders from UK addresses, with a UK delivery address will be accepted. Delivery to locations outside the UK AND THE USA WILL ONLY BE MADE SUBJECT TO THE GOODS BEING DELIVERED, LAWS AND RULES OF THE RECEIVING COUNTRY THE GOODS ARE BEING DELIVERED TO.
You must be 18 years or over to place an order. By placing an order you confirm that you are 18 years or over. The general terms and conditions of sale detailed below only govern the contractual relationship between the consumer and the Clearly Herbal website.
Both parties accept these conditions unreservedly. These conditions of sale are the only conditions that are applicable and replace all others, except in the case of prior written dispensation. By confirming your order, you unreservedly accept our general conditions of sale which have been designed to protect your rights as a consumer as well as our rights as a business.
2. Your Account With Us
You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the goods ordered.
If you use the website, you are responsible for maintaining the confidentiality of your account username, email address and password for the purposes of preventing any unauthorised person from using your computer.
You agree to accept responsibility for all activity that occurs through your account or password. You should tell us immediately if you believe anyone has accessed your account without your authority and also log in to your account and changed your password.
The Clearly Herbal reserves the right to change any price or description at any time without prior notice. All goods are subject to availability. The ownership of the goods supplied by the Clearly Herbal remain vested in Clearly Herbal until full payment is received by the purchaser, the supplied goods received and signed for by the consumer.
4. Price and Payment
We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
All offers on this site are subject to availability and whilst stocks last.
All prices include UK value added tax. And exclude state tax for USA purchases.
You hereby authorize Clearly Herbalto collect payments on behalf of the Clearly Herbal websiteshopping site either by credit or debit card. We currently accept MasterCard, Visa, Visa Electron, Delta, Maestro (formerly known as Switch) and Solo.
5. Delivery Methods
All orders placed will be delivered to the nominated address as specified. Any deliveries that cannot be received at the nominated address will be held at the courier's depot for seven days and notification will be provided for the customer to arrange for collection of the goods. The Clearly Herbal websitewill do everything in its power to respect the delivery times indicated online. However we are not responsible for the consequences of a late delivery or the loss of a package caused by a third-party or an Act of God. If you do not receive your package in the indicated time frame, please call our Customer Service Department and we will conduct an investigation which may take several days upon receipt of your claim. During this period no reimbursement or re-delivery will be made.
6. Cancellation of Orders and Returns
In accordance with Distance Selling Regulations, you have the right to cancel your order for up to 7 days day's after the date of delivery. Please note: Photo-imaging products are non refundable because they are custom made.
In order to cancel your Order, you must notify us by email or call our Customer Service Department within 7 days of receipt of delivery.
If you cancel your order you must take good care of the Goods and return them to us at your own expense by recorded delivery to the address indicated below within 30 days of cancellation of your order.
Note: The Goods must be returned unused with all packaging and seals intact and all fittings and guarantees enclosed. If the Goods have been damaged whilst in your possession, you will be liable for the cost of repairing or replacing the Goods.
A refund will be made within 7 days of your cancellation. If you have paid for the price of the goods by credit or debit card, your account will be re-credited as soon as possible and in any event within 7 working daysHow to Return or Exchange items:
Our Customer Service Department is open Monday to Friday 9am to 6pm. Phone: 0844 251 0377, Fax: 0844 251 0381 or alternatively Email: email@example.com
• Call and state the reason for the return e.g. legitimate fault/damaged/exchange
• Provided that the Customer Service Department is satisfied with the reason for return, customers are entitled to a full refund or an exchange. Please note that ALL returns are evaluated before being processed.
• Customers will be given an authorisation number from the Customer Services Department. The authorisation number must be added to the original invoice receipt along with a brief explanation and reason for return.
• All returns must be in their original packaging (unopened and with product seal intact) in a carefully packed/sealed box together with the Delivery Invoice Receipt. Without this receipt a credit cannot be issued.
• Mark the sealed box: "website RETURNS" 134 Mitcham Road, Tooting, London, SW17 9NH
• The sealed/marked box should be posted to the stated address by recorded delivery.
IMPORTANT: CREDIT OR EXCHANGE will NOT be considered if the above indicated procedure is not strictly adhered to in every respect.
PRODUCT WARRANTY: All customers need to complete the product warranty/ Guarantee form. All complaints should be directed to the manufacturer (e.g. Apple, Sony, JVC etc.) The shopping channel will take no responsibility for faulty electrical items covered by the manufacturer's warranty.
7. Damaged or Faulty Goods on Delivery
You must examine the Goods upon receipt. If the Goods are faulty or damaged you must notify the Customer Service Department at the shopping channel immediately. We will provide you with full return details. Upon return of the faulty product we will repair and return the Goods or arrange delivery of replacement Goods.
8. Product Warranty
All Goods supplied by us have a manufacturer supported warranty. Should your product fail within this period, notify our Customer Service Department and we will advise you about the specifics of the manufacturer warranty.
Please Note: All electrical products are covered by the manufacturer's warranty/guarantee (Please send the warranty/ guarantee form direct to the manufacturer and NOT to the website).
Certain parts of some goods are considered as personal hygiene items by the manufacturer. As such, damage caused during their use may not be covered. For example, foil and cutting heads on electric shavers.
9. Extent of Liability
We make every effort to ensure that goods advertised for sale on the Clearly Herbal website are described accurately. However, the images and descriptions of goods do not form part of the contract between you and us. They are designed to represent a general idea of the goods. You should ensure that the Goods which you are purchasing from us are suitable for your intended purpose. We do not give any guarantee that the goods, which you purchase from us, are suitable for your intended purpose.
We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
We make every effort to ensure that the Clearly Herbal websiteis free from viruses or defects. However, we cannot guarantee that your use of the shopping channel or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access internet.
We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of the shopping channel.
10. Law and Jurisdiction
The contract shall be governed by the law of England and Wales and both parties hereby consent to the exclusive jurisdiction of the courts of England and Wales. If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.
11. Typographical Inaccuracies
When it comes to listing an incorrect price due to typographical mistake or error in pricing information received from our vendors, the Shopping Channel shall restrain any orders placed for product listed at the incorrect price, irrespective of whether the order has been confirmed and your credit card charged.
The Shopping Channel shall immediately credit your paid amount in case your credit card has been already charged for the purchase and your order is cancelled and will notify you by email.
12. Copyright & Trademark Notice
The Clearly Herbal website is protected under UK and international copyright laws, wherein the logos, images, text, design, graphics, buttons and icons as well as selection, assembly and arrangement are sole assets of the company. The sole purpose of this site is to make a purchase or placing an order with the company and is to be used for no other reason. Any kind of modification, reproduction, uploading, posting, transmission or distribution in any form without prior written consent is strictly illicit.
All the software applied on this site fall under the property of the company. All rights not expressly granted herein are reserved.
All marks, names, and logos mentioned herein are the property of their respective owners.
13. Disclaimer and Limitation of Liability
The Clearly Herbal website is run by Clearly Herbal. The Clearly Herbal website makes no representations or warranties of any kind, express or implied, as to the operation of this site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, the shopping channel disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. No advice or information, whether oral or written, obtained by you from the website will create any warranty not expressly stated in the terms.
The Clearly Herbal website will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
Any material downloaded or otherwise obtained through the use of this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
We take care to ensure that all information available about the Clearly Herbal website and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Access to the website cannot be guaranteed and your access may be occasionally restricted to allow for fault repairs, maintenance, or the upgrade of new services and products.
We may update these terms and conditions from time to time and any changes will be notified to you by an announcement on the Clearly Herbal website. Your continued use of the website would indicate your acceptance to be bound by the revised terms and conditions.
16. Miscellaneous Provisions
When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including but not limited to strikes of our own employees. This Agreement shall be governed by and construed in accordance with the law of England and Wales.
This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
17. Complaints Policy
• We endeavour to provide you with the best possible level of service, but in the event of a complaint, please feel rest assured that it is our aim to:
- Deduce what happened,
- Discuss the problem,
- Resolve the problem swiftly, and
- Identify what we can do to make sure the problem does not happen again.
• If you have a complaint or any feedback about our online service, please speak to a member of our Customer Service team either via email or on 0844 634 3173 or in writing to Customer Service, Clearly Herbal, Cutlers Court Business Centre
115 Houndsditch, London, EC3A 3BR or for USA Rockefeller Center, 7th Floor, 1230 Avenue of the Americas,
New York, NY 10020, Telephone: (888) 882-2798
• Please provide us with your Name, Order Receipt Number, Details of the complaint, and we will look to resolve the complaint to your satisfaction. If your complaint is made in writing or email you should receive an acknowledgment within two working days and a response within seven working days.
19. Delivery of fulfilled Goods
The Clearly Herbal websites is not responsible for failure of third party companies' inability to deliver to the correct address or within any particular time or date.
The User is responsible for signing for packages containing Clearly Herbal goods but any signature provided by third parties at the delivery address given by the User will be deemed to be receipt of the goods and fulfilment of the Clearly Herbal website's obligations in delivering the orders has been executed correctly. You acknowledge and accept that it in the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
21. Postage and Packing.
The postage and packing costs will be added to the cost of your order, any discounts or exemptions in delivery charges is at the sole discretion of Clearly Herbal . Where multiple items are included in one order, we may dispatch the items separately in which case, you will may be charged extra postage and packing, but you will be informed prior to the delivery. If we think that your items may not be suitable for delivery carrier we may, at our discretion and cost use alternative delivery options.. Clearly Herbal cannot accept any responsibility for orders which are delayed or lost due to postal service.